Dear Customers,
As of Monday, 15th January 2018, one of the oldest, most respected Small Medium Enterprise (SME) computer support companies in Port Elizabeth, KONDURA TECHNOLOGIES CC‘s business has been sold as a “going concern” and has been acquired by Jocote Technologies (Pty) Ltd. under the new management of Claude Botha. Craven Coetzee will continue on temporarily in an advisory capacity as an independent consultant.
First and foremost, you have our assurances of ongoing service excellence!
To existing customers of both Jocote Technologies (Pty) Ltd. in East London as well as KONDURA TECHNOLOGIES CC in Port Elizabeth, DON’T PANIC! Nothing is changing – except getting better, having more techies at your disposal & additional services.
- Same Technicians,
- Same Service,
- Same Products,
- Same Agreements!
CLAUDE BOTHA
and NEW services and support including:
CCTV installations, repairs,
Biometrics installations, repairs (card/fingerprint readers),
Access Control
Data, Network Cabling & Fibre
Rentals of notebooks, projectors,
Solar, Invertors, Remote I.T. / CCTV Installations
Absolutely nothing is “closing down” – it’s business as usual – for customers and clients for both companies. We have your best interests at heart. Always.
We are consolidating and falling under the umbrella of ONE company Jocote Technologies (Pty) Ltd. T/A KONDURA TECHNOLOGIES.
Our goal is to be the #1 all-in-one turnkey IT company in the Eastern Cape. Call us to fix everything. No “pass-the-buck” attitude as we will have all the necessary in-house services. We just get the job done – supporting ALL your interests in the Eastern Cape.
This had to be done as focusing on a single sector of the IT industry (IT support and sales) was simply not feasible for any longer. We had to grow, or die on the vine! To protect ourselves, our staff and our customers. We are creating jobs, training and new opportunities in the Eastern Cape, South Africa.
With his procedural “by the book” management style, Craven Coetzee has not really “needed” to be actively involved in management of the business in Port Elizabeth for at least three (3) months now – delegating responsibilities to his existing employees, and assistant manager, Lee Robertson with Craven only assisting with the rare crisis. Over 90% of his time was spent managing “off-site” / remotely with only the occasional “catch-up” Tuesday management meeting with staff. Our staff know what they’re doing. Many have been with KONDURA TECHNOLOGIES for over 15 years. All our sites are set up the same, run the same, are managed the same. Based on our track record, we are one of the few IT companies that do “preventative maintenance” and “managed services” the right way. We are light years ahead of the competition. We routinely cut our customer’s business operating costs by dozens of wasted hours of labour each month.
Jethro Penny has been groomed by Claude Botha to be assistant manager for the East London Area.
It’s important to note that this is an expansion of services, of support and service employees, not a change of services!
Claude Botha is merely expanding his business interests, offering more services to his existing client base as well as KONDURA TECHNOLOGIES CC client base.
Claude and Craven both have a solid ICT Business and Project Management Skills with Claude bringing his meticulous management style to support and manage KONDURA TECHNOLOGIES CC’s clients, having set up every aspect of the IT infrastructure from scratch for numerous large chain retail franchises both locally and nationally in South Africa. Both managers have vast experience in multiple IT sectors of the economy, including retail, manufacturing, financial and legal.
Since taking over, and as he has been doing for several months, Claude will make regular trips, skype/conference calls to ensure your business interests are taken care of.
Remote support technology permits much faster support and now with the technicians in Port Elizabeth and East London able to assist any customer in either location, every one of our customers benefit and overall, our service levels as far as “turn-around” time will inevitably improve even further.
With the additional services we offer, and with less parties involved in the over-all support of one client, with us doing most (if not all) of your IT work, we truly will minimize your down-time on time-critical projects. We plan. You relax and let us take care of cabling, CCTV, servers, networking all under one roof.
KONDURA TECHNOLOGIES remains one of the leading Microsoft “Clean Reseller” partners in the Eastern Cape, offering advanced support, first-hand experience and advice for Office 365, Exchange Online cloud-hosted mail, services and installations.
Rest assured that this process has carefully been planned for almost nine (9) months now with both managers vetting each other’s skills taking great pains to ensure that their customers will gain from this overall experience. Craven and Claude have sat down and had “brain-storm sessions” with cross-sharing of ideas and have already made substantial improvements to the running of both their respective companies. They have streamlined their businesses to be significantly more efficient. They have compatible management styles as well as technical support abilities to ensure best advice to their customers. Craven is taking a step back from the company, however. After 21 years of running the company, he wanted to ensure his customers were in good hands and he feels they are – as he takes on his next project/adventure.
Have you considered a Service Level Agreement (SLA) with KONDURA TECHNOLOGIES?
Are you a Port Elizabeth Company that needs 1st world, world class support in East London branch and surrounding areas – or in the Eastern Cape and need support in remote locations?
Why have the hassle of a full-time employee with no backup to assist, no-one to check on them?
Full-time employees take leave, are sick, need “you” to check up on them. Let us manage your IT for you – the right way, right advice, saving you down-time, productivity, costs in the process.
Call us.
~ KONDURA TECHNOLOGIES / Craven Coetzee
pp
Claude Botha
established 1998
UPDATE: 15th February 2018 / Craven Coetzee stepping away entirely and emigrating to New Zealand citing political concerns / well-being in South Africa:
https://www.linkedin.com/feed/update/urn:li:activity:6369992737491550208/
